FAQ's for  General Questions

I’m not sure what product or specifications I need?

How fast will my purchase be shipped to me?

How do I remove items from my shopping cart?

How do I add multiple quantities of an item to my shopping cart?

Can I wait until later to purchase some of the items in my shopping cart?

What forms of payment do you accept?

Is local pick-up of my purchase available?

I forget my Strongbar.com User Name and/or Password.

What is Strongbar’s Return Policy?

What does Strongbar Industries do with the personal information that I provide them?

Does Strongbar sell replacement parts for products, such as Locking Devices?

What other Sales Services does Strongbar provide?

Does Strongbar provide Installation, Retrofit and Maintenance Services?

Can Strongbar Re-Key or Replace Lost Keys?

What is Detention Equipment?

What makes Detention-grade products different from commercial products?

Does Strongbar Industries sell custom products or equipment?

Who are Strongbar’s Clients?

Is Strongbar Industries listed publicly on any stock exchange, such as the NYSE or TSX?


I’m not sure what product or specifications I need?

Call us! 1-800-661-5713. A Strongbar representative will be happy to assist you. Strongbar’s office hours are 9am to 5pm, Eastern Standard Time.


Back to top

How fast will my purchase be shipped to me?

Most items ship within 72 hours by FedEx or UPS standard ground shipping. A Strongbar representative will contact you to confirm your purchase and arrange for shipping. Under certain circumstances, availability is sometimes affected by suppliers that are beyond the control of Strongbar Industries. If faster shipping is required, please inform the Strongbar representative that you need your items sooner. Additional shipping fees may apply.

Back to top

How do I remove items from my shopping cart?

Click the Delete button that appears to the left of any item in your cart.


Back to top

How do I add multiple quantities of an item to my shopping cart?

Change the number in the Qty. box and click the Update button at the bottom of the cart. Please note that quantity discounts will not be applied unless you are logged in as a Strongbar.com member or you submit a quote request.


Back to top

Can I wait until later to purchase some of the items in my shopping cart?

Yes. Click the Save for later button that appears to the left of any item in your Shopping Cart. This will move the title below the cart, to a list of saved items that you may buy in the future. Click the Move to Cart button next to an item when you are ready to purchase it. Please note that we cannot guarantee that the item will still be for sale when you are ready to buy it. Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price the item held when you first placed it in your cart.

Back to top

What forms of payment do you accept?

Strongbar Industries accepts payments by Visa, Mastercard, American Express and PayPal.

Back to top

Is local pick-up of my purchase available?

Local pick-up is only available at Strongbar’s Mississauga, Ontario location at this time. For more details, please call Strongbar at 1-800-661-5713.

Back to top

I forget my Strongbar.com User Name and/or Password.

 Your Strongbar.com is the email address that you previously provided (eg: Joe@Gmail.com). Your password can be sent to you by clicking the “Email My Password” button at the login page. Your Strongbar.com password will immediately be send to your email.

Back to top

What is Strongbar’s Return Policy?

Complete details of Strongbar’s Return Policy can be found here.

Back to top

What does Strongbar Industries do with the personal information that I provide them?

Strongbar Industries makes every attempt possible to keep all customer information safe and secure. Strongbar Industries will not release customer information to any third-party for solicitation purposes. For more details on Strongbar’s Privacy Policy, please click here.

Back to top

Does Strongbar sell replacement parts for products, such as Locking Devices?

Yes! Strongbar Industries knows how difficult it can be to find replacement parts for products like Locking Devices, Locks and Hardware. Strongbar keeps a large inventory or replacement parts for various manufacturers and if Strongbar doesn’t have it, they’ll find it for you.

Back to top

What other Sales Services does Strongbar provide?

Strongbar’s project management team is capable of managing any size or portion of detention project. Strongbar Industries also provides Security Systems Evaluations, where complete inspection of all detention-related components will be evaluated and reported.

Back to top

Does Strongbar provide Installation, Retrofit and Maintenance Services?

Absolutely. Strongbar’s team of service contractors can help install or get your system working again. Need your old system removed? No problem. The Strongbar team can oversee the complete removal of old equipment and complete installation of new frames, doors, hinges, windows, locks, pulls, closures, etc. Strongbar also provides routine maintenance plans to prevent breakdowns, keep your systems performing well and keep your operation safe and secure.

Back to top

Can Strongbar Re-Key or Replace Lost Keys?

Strongbar Industries can replace lost keys and re-key Paracentric, Mogul and Builders Hardware locks, such as ASSA and Medco. Strongbar can also replace cylinders and tumblers for most applications.

Back to top

What is Detention Equipment?

Detention Equipment are products that are intended to provide high-degrees of physical security and life safety protection to officers and inmates in correctional institutions. Detention Equipment provides protection from fires, attacks, ballistics, or any combination of these and threats.

Back to top

What makes Detention-grade products different from commercial products?

Detention equipment differs from all other products in terms of materials used, production methods, testing methods and applications. For example, Detention-grade doors and frames contain thicker steel and are constructed with features like truss-core "Hat" sections, closed tops and bottoms and welded and filled seams. In addition, various levels of detention grade doors and frames must meet specific tests before being sold. Tests include Door Assembly Impact Load Tests, Sidelight and Multi-Light Impact Tests, Door Static Load Tests, Door Rack Tests, Door Edge Crush Tests and Bullet Resistance Tests.

Back to top

Does Strongbar Industries sell custom products or equipment?

Yes! Strongbar sells custom-made Cell front grilles, Corridor Barriers, Custom Window Framings and Metal Furniture. In addition, Strongbar sells custom, hard-wired Control Consoles that are manufactured to suit specific project requirements. Please call Strongbar at 1-800-661-5713 for further details.

Back to top

Who are Strongbar’s Clients?

Strongbar’s vast network of clients includes government agencies, security systems integrators, security equipment installers, specialty trade and general contractors worldwide. Strongbar products meet the needs of a wide variety of clients and applications such as police stations, court houses, retail stores, financial institutions and commercial offices.

Back to top

Is Strongbar Industries listed publicly on any stock exchange, such as the NYSE or TSX?

No, Strongbar Industries Inc. is a privately held corporation that has been family owned and operated for over 35 years.

Back to top